Privacy policy

Privacy policy

ACT Framing Doctor (“we”, “us”) respects your privacy. This policy explains what personal information we collect through actframingdoctor.com.au, in our stores and during mobile consultations, how we use it, and how you can access or correct it.

Contact us
Email: info@actframingdoctor.com.au
Phone: 02 6299 0448
Post: ACT Framing Doctor, 30 Yass Road, Queanbeyan NSW 2620

What we collect

  • Contact details: name, email address, phone number, and business or organisation name.
  • Order and delivery details: billing and delivery addresses, and what you’ve ordered. Payments are processed securely by our payment providers. We don’t store your full card details.
  • Consultation details: your address or suburb and preferred times when you book a mobile consultation.
  • Enquiry details: information you give us in quote, trade pricing and contact forms, such as what you need framed, quantities and deadlines.
  • Your artwork and photos: images you send us so we can quote on or frame your work.
  • Website usage: device and browser type, IP address, pages viewed and how you use the site, collected through cookies, pixels and similar technologies.

How we use it

  • To quote, make, deliver and install your framing, and to process payments.
  • To respond to enquiries and arrange consultations.
  • To send order updates and invoices.
  • To send marketing emails, but only if you’ve opted in. You can unsubscribe at any time using the link in any email.
  • To measure our advertising and show relevant ads to people who have visited our site.
  • To understand how our website is used and improve it.
  • To prevent fraud and meet our legal obligations.

Who we share it with
We only share your information with service providers who help us run our business, and only as needed:

  • Shopify, which hosts our online store, forms and checkout (Shopify’s privacy policy)
  • Mailchimp, which sends our marketing emails to people who have signed up (Mailchimp’s privacy policy)
  • Payment providers, to process payments
  • Couriers and delivery services, to deliver your order
  • Google Analytics, to understand website use (you can opt out at tools.google.com/dlpage/gaoptout)
  • Advertising partners such as Meta (Facebook and Instagram) and Google, as explained below

Some of these providers may store information outside Australia, including in the United States. We also share information where the law requires it. We never sell your personal information.

Advertising and pixels
We use tracking pixels from advertising partners such as Meta and Google on our website. These record things like the pages you visit and whether you place an order, so we can measure our ads and show relevant ads to people who have visited our site. These partners may combine this with other information they hold about you, under their own privacy policies.

You can control this by:

Photos of our work
We sometimes share photos of framing we’ve completed on our website and social media. We won’t publish anything that identifies you, or your personal artwork or photos, without your permission. If you’d like a photo removed, just ask.

Cookies
We use cookies to make the site work (for example, your cart and checkout), to remember your preferences, to understand how the site is used, and to support our advertising. You can manage cookies through our cookie banner or your browser settings, but blocking some cookies may stop parts of the site from working. Shopify’s cookies are listed at shopify.com/legal/cookies.

Keeping your information secure
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above, or as required by law, such as tax records.

Access and correction
You can ask to see the personal information we hold about you, or ask us to correct or delete it. Contact us using the details above.

Complaints
If you have a concern about how we’ve handled your information, please contact us first and we’ll respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.

Last updated: October 2026